About two months ago we had Air Ace install a Daikin whole house split system heating and Air Conditioning system. It isn’t typically the system that Joel installs but we had done some research on the product and we asked him about it he in turn did some research and together we decided that this was the right system for our house. We could not be happier with the system. It is quiet and appears to be very efficient. So efficient that we have found we do not have to run all of the system most of the time even when temperatures have reached over 90. We have received an energy bill and figure that we are running this system for approximately $1 a day. We did not previously have whole house air conditioning so we ran window air conditioning units very sparingly. And with that usage saw a huge jump in our electric bill. Of course we haven’t run the heater and expect it to be more expensive because we will be running the system continuously but if it works as well as the air we will be extremely happy.
But the main reason that I am writing the review is because of the service we have received. We gave the job to Joel because he was willing to look out of the box at a product that he wasn’t as familiar with and honestly had only installed additions to systems not a whole house system. These systems are fairly new and Daikin brand is certainly not a strong player in the US but has been used in Europe for decades. Not every professional will do this they will sell you what they carry and that is the end of the discussion. And of course he was competitive in his price. So he took on this project with us… he was honest, timely, professional and added more to the job than originally thought necessary still staying within his original estimate. This is very rare I have worked with contractors and other professionals many times and I have rarely had someone that finished the job in a timely fashion, over delivered and did not add to their estimate in the process. We highly recommend Joel for any heating and air conditioning job that you have.
Sherry, Trivoli, IL
Joel Nieman, the owner of Air Ace Heating and Cooling, is a very conscientious owner, and has called, and stopped after the install, to make sure I was satisfied, and to make sure all was running efficiently! I highly recommend him and his business. The cost of installing a new unit was very reasonable, too! I have a very nice cooled house now!
Gloria, Germantown Hills, IL
I have called Joel a few times over the past 2 years for air conditioning & even advice on refrigeration. I am very happy with his service, the time he takes to explain the problem, & make repairs. I would & have recommended him to others.
Rick, Metamora, Illinois
AirAce Heating & Cooling
1186 Carolyn Court, East Peoria
4.9 171 reviews
a month ago
Fall 2020 Update -
Had spring and fall maintenance/tune up done as part of my contract with Air Ace in 2020. Tyler was the technician both times, and as I have said before, Joel made a great choice adding him to the team. Extremely professional, … More very thorough, explains everything he is doing and checking as he does it, just AWESOME! Highly recommend you consider Joel and his team for your heating and A/C needs!
Previous reviews -
Sold house 2020, and needed a quick tune up and inspection for buyers. Joel went out of his way and responded same day! Did awesome job as always! Have bought a new home, and already have it on contract with Air Ace, wouldn't even consider anyone else!
2019 - winter service done by Tyler. He is a new addition to Joel's team since my previous work, and seems like Joel made a great addition to his team. Tyler did an excellent job, walked through and explained the checks he was doing, and was vey thorough and professional. Another reason I highly recommend Air Ace!!
2018 - Got quotes from a number of places maintenance program and for duct cleaning. Reviews I found on AirAce were great, and their prices were some of the best I found - so I hired them for both services. Doug and team arrived right on time, were very conscientious about keeping home clean. Did great work, and I certainly would recommend you give them a try for HVAC or duct cleaning services!
a month ago
Great service and staff! Our fan motor went out on late Saturday afternoon. Their technician arrived one hour later, found the problem, and fixed it. Very professional, and polite. They also charged a very fair price for the work. Highly … More recommended!!
2 months ago
Joel really took his time in helping us. We have only been in our home for a few years and the air conditioner took a dump. We asked him for different quotes on different setups including adding a new furnace into the mix since ours was … More eons old. He sent us multiple quotes and gave us the rundown on everything. They really just took their time to help us understand everything and were fantastic when it came to installation and workmanship. I fully recommend them. Is there a 10 star button? Because that's what they deserve!
3 weeks ago
Update: Tyler came out to do our furnace maintenance since we purchased the maintenance contract. He discovered our humidifier was not working. It needed a part. He said he would check with the owner to see if we would have to pay since … More it was only a year old. Meanwhile Kaleb had emailed me about feedback and I replied that I would like this part replaced at no charge since it looked like the humidifier did not work much at all last year by the look of the water panel. He said he would talk to Tyler. Afterward he said Tyler would be out to replace it on Friday. He arrived on time and replaced the part and all is well. Thank you AirAce for standing by your products. I would recommend AirAce to everyone in Central IL.
Overall we had a wonderful experience with this company. They installed a new high efficiency furnace, air conditioner, and humidifier in our home without drilling through our drywall basement ceiling. Their pricing was competitive. We believed American Standard was a better quality brand than the others. They were rated high in Consumer Reports. The technician did leave the bypass cables on so it got really warm in the house but Joel came right over when we called and took them off. The team was very friendly. We also got the Honeywell smart thermostat which I can control remotely with my phone. We will definitely use AirAce in the future.
3 weeks ago
AirAce has installed 3 furnaces at my rental properties and one at my home over the last 3 years. Always responsive and reliable and great value. Their prices are always better than the others. They are the only one for me